TAILIEUCHUNG - Lecture Logistics theory - Lecture 7: Customer accomodation

At the end of this lecture, students should be able to define who customer is, understand the four genetic service outputs theories developed by bucklin, understand the role of a customer service, understand the fundamental attributes of customer service, understand element of customer service. | CUSTOMER ACCOMODATION Learning outcomes At the end of this lecture, students should be able to Define who customer is Understand the four genetic service outputs theories developed by Bucklin Understand the role of a customer service Understand the fundamental attributes of customer service Understand element of customer service Who is the Customer? From perspective of the total supply chain End user of product in consumer market Company is customer in business market From perspective of specific firm within a supply chain. Intermediate customer organizations exist between the firm and end users From perspective of a logistics manager Any delivery location For example, consumer home’s, retail / wholesale businesses, receiving docks of manufacturing plants and warehouses CUSTOMER-FOCUSED MARKETING Marketing Concept This concept is build on four fundamental ideas: Customer needs and requirements are more basic than products or services Different customers have different needs and .

• Quản trị kinh doanh
• Logistics theory
• Lecture Logistics theory
• Lý thuyết logistics
• Customer accomodation
• Customer accomodation
• Customer focused marketing
• Spatial convenience
• International logistics
• Global logostics
• Global logistics plans
• International supply chain
• Logistics systems
• Inventory management
• Inventory management policy
• Direct shipment
• Freight transport
• External factors
• Customer characteristics
• History of logistics
• Logistics flows
• Corner store processes
• Freight transportation
• Intermodal transportation
• Consignment factor
• Logistics decisionsm
• Supply chain costing
• logistical costing
• Supply chain cost areas
• Supply chain
• Value added
• Lead time
• Just in time
• Communication technology
• Satellite communication
• Electronic data interchange
• Customer service
• Building customer loyalty
• Customer care
• Total quality management
• Quality management
• Quality improvement
• Inventory categorization method
• Inventory management policies
• ABC analysis
• Eliminate waste
• Powerful strategy
• Material requirements planning
• Material requirements planning system
• Inventory records file
• Managing facilitating goods
• Inventory cost
• Businesses outsource
• Advantages of outsourcing
• Disadvantages of outsourcing
• Logistics companies
• Relationship quality
• Resource dependence theory
• Network theory
• irm performance
• Factors of restricting the development
• Logistics financial
• Logistics financial services
• Game theory
• Management system
• Urban distribution centers
• Fruit and vegetable distribution network
• Queuing theory based bi objective mathematical model
• Environmental and economic costs
• City logistics model
• Location theory
• Rapid urbanization
• Intensified industrialization
• Rise of income
• Collecting recyclables
• Student loans
• Student credits
• Binary Logistics regression
• Domestic and international authors
• Model theory
• Economic universities