TAILIEUCHUNG - ‘Unheard voices’: listening to Refugees and Asylum seekers in the planning and delivery of mental health service provision in London.

We have not named people, agencies, or projects in this book. The authors have done this both to honor the privacy of conversations and to reflect the fact that any comment we quote represents a widely-shared viewpoint rather than that of a single individual. The Listening Project (through which these conversations occurred) was not evaluating individual projects or agencies, but instead focused on understanding the long-term, cumulative effects of different types of international aid efforts on people, communities, and their societies over time. . | Shaping Health Better decisions Better health Unheard voices listening to Refugees and Asylum seekers in the planning and delivery of mental health service provision in London. A research audit on mental health needs and mental health provision for refugees and asylum seekers undertaken for the Commission for Public Patient Involvement on Health CPPIH . Researched and written by David Palmer Kim Ward For information contact david@ Commission for Patient and Public Involvement in Health London Region Ground Floor 163 Eversholt Street LONDON NW1 1BU T 0207 788 4900 F 0207 788 4988 1 Contents List of tables 3 Acknowledgements 4 One Introduction 5 Context Key concepts and issues 10 Mental health of refugees and asylum seekers 17 Two Research Methodology 22 Findings 27 Three Good Practice Guide Emerging themes and priorities 46 Partnership working 47 Working holistically 50 Accessibility and Engagement 55 Cultural sensitivity and understanding 59 Care provision 64 Evaluation consultation and planning funding future services 66 SUPPLEMENTARY SECTION Mental health provision for asylum seekers detained 68 in Immigration Detention Centres. Appendices 1 Interviewee information 2 Questionnaires topic guides 3 Information on Advocacy 4 Alternative treatment options 5 Consultation event Bibliography 2 List of Tables Table 1 Health Entitlements for Refugees and Asylum seekers 13-14 Table 2 Service users demographic data 27 Table 3 Service users range of difficulties experienced 28 Table 4 Service providers organisation data 36

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