TAILIEUCHUNG - CERT® Resilience Management Model, Version 1.0

This is the first in a series of guidebooks from the Urban Institute. It covers the necessary steps for nonprofit organizations that wish to implement outcome management (also known as “managing for results”), and includes guidance on establishing an outcome-oriented measurement process and practices for using the information internally. Additional guides in the series will examine in more detail some components of outcome management, such as undertaking client surveys. Please check to see what guides are currently available | Software Engineering Institute CERT Resilience Management Model Version Improving Operational Resilience Processes Richard A. Caralli Julia H. Allen Pamela D. Curtis David W. White Lisa R. Young May 2010 TECHNICAL REPORT CMU SEI-2010-TR-012 ESC-TR-2010-012 CERT Program Unlimited distribution subject to the copyright. http resilience CamegieMellon This report was prepared for the SEI Administrative Agent ESC XPK 5 Eglin Street Hanscom AFB MA 01731-2100 The ideas and findings in this report should not be construed as an official DoD position. It is published in the interest of scientific and technical information exchange. This work is sponsored by the . Department of Defense. The Software Engineering Institute is a federally funded research and development center sponsored by the . Department of Defense. Copyright 2010 Carnegie Mellon University. NO WARRANTY THIS CARNEGIE MELLON UNIVERSITY AND SOFTWARE ENGINEERING INSTITUTE MATERIAL IS FURNISHED ON AN AS-IS BASIS. CARNEGIE MELLON UNIVERSITY MAKES NO WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED AS TO ANY MATTER INCLUDING BUT NOT LIMITED TO WARRANTY OF FITNESS FOR PURPOSE OR MERCHANTABILITY EXCLUSIVITY OR RESULTS OBTAINED FROM USE OF THE MATERIAL. CARNEGIE MELLON UNIVERSITY DOES NOT MAKE ANY WARRANTY OF ANY KIND WITH RESPECT TO FREEDOM FROM PATENT TRADEMARK OR COPYRIGHT INFRINGEMENT. Use of any trademarks in this report is not intended in any way to infringe on the rights of the trademark holder. Internal use. Permission to reproduce this document and to prepare derivative works from this document for internal use is granted provided the copyright and No Warranty statements are included with all reproductions and derivative works. External use. This document may be reproduced in its entirety without modification and freely distributed in written or electronic form without requesting formal permission. Permission is required for any other external and or commercial use. Requests for .

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