TAILIEUCHUNG - The TQM Journal Emerald Article: Strategic positioning and quality determinants in banking service

About Emerald With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. | The TQM Journal Emerald Article Strategic positioning and quality determinants in banking service Hatice Camgoz Akdag Mosad Zineldin Article information To cite this document Hatice Camgoz Akdag Mosad Zineldin 2011 Strategic positioning and quality determinants in banking service The TQM Journal Vol. 23 Iss 4 pp. 446 - 457 Permanent link to this document http 17542731111139518 Downloaded on 17-10-2012 References This document contains references to 35 other documents To copy this document permissions@ Users who downloaded this Article also downloaded Zororo Muranda 2006 Financial distress and corporate governance in Zimbabwean banks Corporate Governance Vol. 6 Iss 5 pp. 643 - 654 http 14720700610706126 Hui Chen Miguel Baptista Nunes Lihong Zhou Guo Chao Peng 2011 Expanding the concept of requirements traceability The role of electronic records management in gathering evidence of crucial communications and negotiations Aslib Proceedings Vol. 63 Iss 2 pp. 168 - 187 http 00012531111135646 Charles Inskip Andy MacFarlane Pauline Rafferty 2010 Organising music for movies Aslib Proceedings Vol. 62 Iss 4 pp. 489 - 501 http 00012531011074726 Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF ECONOMICS HO CHI MINH For Authors If you would like to write for this or any other Emerald publication then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit authors for more information. About Emerald With over forty years experience Emerald Group Publishing is a leading independent publisher of global research with impact in business society public policy and education. In total Emerald publishes over 275 journals and more than 130 book series as well as an extensive range of online .

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