TAILIEUCHUNG - Quality Management: Theory and Application

This book is dedicated to those quality professionals, past, present, and future, who seek to advance the quality sciences through traditional education and scientific research. This book is also dedicated to my close friends and family members, who gave and did not take, built and did not destroy. Especially to my wife Julie, who believed in me. | Quality Management Quality Management Theory and Application PETER D. MAUCH wdjC CRC Press 7 Taylor . Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor Francis Croup an Informa business 2010 by Taylor and Francis Group LLC CRC Press Taylor Francis Group 6000 Broken Sound Parkway NW Suite 300 Boca Raton FL 33487-2742 2010 by Taylor and Francis Group LLC CRC Press is an imprint of Taylor Francis Group an Informa business No claim to original . Government works Printed in the United States of America on acid-free paper 10 9 8 7 6 5 4 3 2 1 International Standard Book Number 978-1-4398-1380-5 Hardback This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under . Copyright Law no part of this book may be reprinted reproduced transmitted or utilized in any form by any electronic mechanical or other means now known or hereafter invented including photocopying microfilming and recording or in any information storage or retrieval system without written permission from the publishers. For permission to photocopy or use material electronically from this work please access . com http or contact the Copyright Clearance Center Inc. CCC 222 Rosewood Drive Danvers MA 01923 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy

• Quản trị kinh doanh
• Service Producing
• Incongruence
• Breaking Categories
• Classifications
• Leadership Classifications
• TV commercials
• Digital Media
• Producing Ads
• Electronic Mechanical
• Data Service
• mechanical specifications
• Price satisfaction and service satisfaction
• Dimensions of services
• Five point Likert’s scale
• Success of the business
• Value producing entity
• Key Stakeholders
• Scholarship recipients
• Participating companies
• Core Measures
• Service Quality
• Improvement Requirement