TAILIEUCHUNG - Unit 16: The Internet and email

Complete the conversation between an Internet Service Provider (ISP) and a customer. Type words from the box into spaces 1–16. Then choose the correct words from the drop-down menu to complete spaces a–j. email Web spam IP modem wireless newsreader username browser internet attachments messaging file transfer protocol newsgroups broadband mail program ISP Helpdesk Operator (HO): Customer support, good morning. Customer (C): Yeah, hi. (a) am I speaking to? HO: My name’s Martin. (b) can I help? C: I’m having some problems with my (1) connection. I can’t get online. HO: OK. I’m sure I can help. Let me just quickly. | UUIIU you. anv. region. hijh school or co Unit 16 The Internet and email Name I HELP Complete the conversation between an Internet Service Provider ISP and a customer. Type words from the box into spaces 1-16. Then choose the correct words from the drop-down menu to complete spaces a-j. email Web spam IP modem wireless newsreader username browser internet attachments messaging file transfer protocol newsgroups broadband mail program ISP Helpdesk Operator HO Customer support good morning. Customer C Yeah hi. a I I am I speaking to HO My name s Martin. b I I can I help C I m having some problems with my 1 I I connection. I can t get online. HO OK. I m sure I can help. Let me just quickly check your 2 I I address . C My what What c I I that mean HO It s just a unique series of numbers that identifies your computer when it s online. OK just wait a sec . Mmm . Is your 3 I I plugged in and working OK C Is that the same as the 4 I I router The thing that plugs into the phone line HO Yes. d I I the lights flashing C Yes they re flashing really fast. HO OK. Just turn the router off and on at the back. e I it working now C Yes it is. f I did that happen HO It s nothing serious - sometimes you just need to reset the router. Is there anything else I can help you with C Actually yes. I m paying all this money for one of those fast what do you call them 5 I I connections but all I m using the computer for is checking 6 I I and looking up information on the 7 I I . g I I else can I do with all this technology HO Well have you tried instant 8 I You know having real-time chats with friends over the Internet C h I do you think I am That sounds like the kind of thing my 15-year-old son would be into not me HO OK well i I is your connection If it s very fast then you can take advantage of 9 I - that means downloading files from the Internet onto your hard drive. It s a feature that is built into your web 10 I so it s very easy to use. You can download music films anything you want .

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