TAILIEUCHUNG - Surviving Customer Service A Frontline Employee Field Guide

Tham khảo sách 'surviving customer service a frontline employee field guide', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Surviving Customer Service A Frontline Employee Field Guide Shawn Cowling Smashwords Edition Copyright 2012 Shawn Cowling Greeley Colorado Smashwords Edition License Notes Thank you for downloading this free ebook. Although this is a free book it remains the copyrighted property of the author and may not be reproduced copied and distributed for commercial or non-commercial purposes. If you enjoyed this book please encourage your friends to download their own copy at where they can also discover other works by this author and many other authors willing to share their knowledge. Thank you for your support. I promise this is the only stuff I straight up stole for the purposes of this book. Legal speak was never my strong suit Table of Contents Introduction Chapter One The Job Chapter Two Customers Chapter Three Coworkers Chapter Four Ẩvoiding Burn Out Chapter Five Survival Tips Chapter Six Closing Introduction You are fantastic. Let us settle that point right away. Customer Service agents teammates personnel gurus whatever fun adjective follows service the job is not for the faint of heart. The job can be stressful beyond belief one day and mind numbingly boring the next. One customer could do nothing but yell at you for an hour and the next customer you just may invite to a holiday dinner at your parent s house. You have to be ready for either extreme with every interaction. How is that not the most exciting thing in the world The trials and tribulations of the customer service position provide some the best education and character building experiences a person can find. I hope to convince you of this over the course of this little book but first I want to explain my own experience. Hopefully the brief introduction will show that I have some insight into the nature of our work as customer service agents. If you just said gaw why Go ahead and skip to chapter one to get the party going. I ll tell you though there is a line in about seven paragraphs that

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