TAILIEUCHUNG - Lending Interest Rates and Bank Spreads

Sophisticated customers Customers sold interest rate hedging products who fall outside the definition of non-sophisticated customers are not within the scope of this review. They may complain and their complaint will be dealt with in accordance with the banks’ usual complaint handling procedures. Claims management companies There are claims management companies who may offer to submit a customer’s complaint to the bank or the FOS. However, they will charge for using their services and this could involve the payment of a significant fee to a claims management company (relative to the amount of any redress received). Customers do not need to use a. | ịt_ BANCO CENTRAL DO BRASIL Investor Relations Group Lending Interest Rates and Bank Spreads Updated in March 2008 With data through December 2007 Frequently Asked Questions Series Lending Interest Rates and Bank Spreads This paper is part of the Banco Central do Brasil s Frequently Asked Questions series. This series which is produced by the BCB s Investor Relations Group Gerin provides background information and analysis on economic data and issues of interest to investors and the general public. The Banco Central do Brasil is producing this series as part of its ongoing efforts to enhance the transparency of the Brazilian economy and economic policy and to improve its communication with the private .

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