TAILIEUCHUNG - Business Communication Rodney Overton

This publication was originally written as a text for a business communication course and has subsequently been expanded. It sets out to explain some business communication issues and hopefully assist in making you a better communicator, both at work and in your personal life. For business success the ability to communicate at different levels, by a variety of methods, to peers and superiors, sideways to your counterparts and downward to people you are supervising is essential. | Business Communication Rodney Overton Martin Books Success in Business Published by Martin Books Pty Ltd ACN 112 719 052 20 Blackwoods Road Boat Harbour NSW 2484 Australia Tel 61 2 6679 1051 Fax 61 2 6679 1535 Email info@ Web Copyright 2002-7 Martin Books All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system without prior permission in writing from the publisher National Library of Australia Cataloguing- in-Publication entry Overton Rodney Business Communication eBOOK version ISBN 978-1-921360-46-6 First published September 2002 in soft cover Reprinted March 2003 Reprinted August 2003 eBOOK version September 2007 Previously published as Communication in Australian Business The writer - Rodney Overton is an international award winning writer published in four languages of more than twenty-five popular business skills how-to books covering a wide range of business human resources management planning and sales and marketing topics. Publishers in a number of overseas countries produce and distribute localised versions of these books. He works as business consultant and strategist and has wide experience in facilitating writing and developing business training courses. rodney@ Martin Books have a combined range of more than 100 books CD ROMs and Training Facilitators Manuals available covering areas of business such as Administration Planning Finance Human Resources Management Marketing Sales and Small Business. We also have a Training Facilitators Manual available for a training course titled STaRtiNG a new business. Our books are distributed and published in three languages in a number of overseas .

• Quản trị kinh doanh
• Business Communication
• communication terms
• Interpersonal communication
• Work related
• Press releases
• Public relations
• Business communication design
• Lecture Business communication design
• Indirect communication strategies
• Direct communication strategies
• Indirect strategy
• Communicating internally
• Formal communication networks
• Informal communication networks
• Business of change
• Organizations change
• Communication conflicts
• Industrial communication
• Lecture Business and industrial communication
• Subordinate communication
• Communication activities
• Lecture Business communication
• Communication skills
• Business communication process
• Communication networks
• Oral communication
• Text based visuals
• Business writing design
• Writing process
• Business writing style
• Business messages
• Business of reports
• Organizing reports
• Informational reports
• Communication technology
• Technology influence
• Selecting appropriate words
• Avoid discriminatory wording
• Writing good news
• Neutral messages
• Writing bad news messages
• Writing persuasive messages
• Email sales messages
• Writing reports
• Conventional outline form
• Writing short reports
• Forms of short reports
• Communicating orally
• Using voice input
• Application documents
• Print résumé
• Creating effective messages
• Communication design
• Select channels
• Administrative communication
• Business communication environment
• Communication process
• Business environment
• Corporate culture