TAILIEUCHUNG - OCA /OCP Oracle Database 11g A ll-in-One Exam Guide- P103

OCA /OCP Oracle Database 11g A ll-in-One Exam Guide- P103:There is an ever increasing demand for staff with IT industry certification. The benefits to employers are significant—they can be certain that staff have a certain level of competence—and the benefits to the individuals, in terms of demand for their services, are equally great. Many employers are now requiring technical staff to have certifications, and many IT purchasers will not buy from firms that do not have certified staff. | OCA OCP Oracle Database 11g All-in-One Exam Guide 966 The Support Workbench and the Automatic Diagnostic Repository offer wizards for diagnosing and repairing problems and for working with Oracle Support Services. This material is not extensively examined but it is possible that general knowledge of procedures could be tested. If you do not have a MetaLink account you cannot complete the exercises for this chapter for this reason it includes screen shots to illustrate every step in using Database Control to set up a job to download and apply a patch. TIP MetaLink has recently been rebadged as My Oracle Support with an alternative user interface that requires the Adobe Flash player. Some Oracle professionals prefer the Flash interface but others prefer the classic interface try them both and make up your own mind. MetaLink is the external interface of Oracle Support Services a searchable database containing millions of articles on technical issues and facilities for locating and downloading patches and for raising SRs Service Requests . An SR is a request for an Oracle Support Services analyst to assist with a problem. To raise an SR you must have a MetaLink account associated with a valid CSI Customer Support Identifier number issued by Oracle Corporation. The Enterprise Manager Support Workbench The Enterprise Manager Support Workbench is a graphical tool giving access to the Automatic Diagnostic Repository the ADR with facilities for gathering information packaging it and sending it to Oracle Support Services. The Automatic Diagnostic Repository ADR The ADR is a central storage point for all diagnostic information. This includes various dumps and trace files the alert log and health monitor reports. It is a file-based repository. All instances RDBMS instances and also ASM instances create their own directory structure within the ADR. The location of the ADR is determined by the instance parameter DIAGNOSTIC. DEST. This will default to the ORACLE_BASE environment

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