TAILIEUCHUNG - The Communication Problem Solver 20

The Communication Problem Solver 20. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | Skilled managers develop partnerships with their direct reports. Partnerships lead to collaborative conversations. Building and Maintaining Trust and Credibility Collaborative conversations require trust. The manager needs to inspire trust before expecting to get it back. Sometime in your career you have probably heard someone say Trust me. What was your reaction Words do not inspire trust. Management behaviors do. Being consistent and doing what you say you will do are trustbuilding behaviors. Most of us look for patterns of behaviors before we trust someone and that trust grows deeper as we see consistent actions. When people align their words with their actions they signal trustworthiness. Being honest and able to admit mistakes conveys open communication which makes most employees more comfortable at work. Employees also look for indications that the manager is approachable encourages and accepts their feedback and stands up for them. Caring for the employees best interests fostering mutual success and getting to know employees grows trust. The manager s competence and clear-cut goals trigger credibility. The ability to provide meaningful information to follow through and to hold people accountable generates credibility. The actual act of delegating extends trust to the employee and leads to faith in the manager s ability to assess the work and skills required to get it done. Removing obstacles to make the direct report s job easier demonstrates a willingness to work on a two-way street. Sharing experiences showing commitment to the work and interest in 172 employees and adhering to high professional standards produce credibility. Sometimes employees describe a manager who is credible as one who is willing to roll up his sleeves and get dirty to help employees in a crunch. When he does himself what he is asking employees to do the manager engenders loyalty and collegiality. We did it together grows teamwork. Involving others in decision making and asking for .

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