TAILIEUCHUNG - The Communication Problem Solver 30

The Communication Problem Solver 30. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | Appendix B Communication Issues Unique to First-Time Managers contributor role working alongside their peers. They are also expected to assume the role of manager of these current peers. In addition to timemanagement challenges that arise dual roles are difficult to handle for both the new manager and the direct reports because the roles are blurred. It is unclear when the manager wears the peer hat and when she wears the manager hat. When you are given the new management duties the first thing to do is to meet with your manager. Do you have a title and or grade-level change How and when will your manager announce your new role to the team Get clarity on your manager s expectations and your level of authority for each of your responsibilities. What percent of your time is to be spent on these new managerial responsibilities What are your manager s suggestions for making the new arrangement work well for the team Who is responsible for evaluating performance of your team-mates you or your manager Set a plan with your new manager. Be sure you and your boss are clear on his expectations of you. How to Strike a Balance Between Functioning as a Manager and as an Individual Contributor 1. Issues Time management. Defining roles and expectations confusion about separating roles. Prioritization individual versus team needs . Friction with teammates and managing friends see Chapter 7 . How to get teammates to do the work without micromanaging. Defining boundaries of delegation. 2. Action Steps Clearly define goals and objectives and job responsibilities for self and for reports. Ask for clarification from your manager and communicate that to your entire team. Ask your boss to make the formal announcement of your new role. 272 Appendix B Communication Issues Unique to First-Time Managers Identify all tasks for each role. Classify tasks based on individual team and organizational needs. Prioritize each task. Evaluate all the work processes. Streamline processes and workflow .

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