TAILIEUCHUNG - Understanding and Resolving Conflict

Conflict can be good for a business When it isn’t good, the conflict must be resolved Different methods exist to resolve conflict No one method is best for any conflict, A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect . | Understanding and Resolving Conflict Mark Smallwood Brigham Young University Agenda What is conflict? What is conflict’s role in business? Different views of conflict Kinds of conflict Stages of conflict resolution Methods of conflict resolution Group Exercise Review What is Conflict? A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. This definition of conflict is taken from the article, “Conflict and Negotiation Processes in Organizations,” by . Thomas in the Handbook of Industrial and Organizational Psychology. A Few Questions Is conflict bad for business? What kind of conflict is seen in our business? Does this conflict help or hurt our performance? These questions should help give you an idea of what the employee’s view is of conflict in this organization. Conflicts About Conflict’s Role Different Views Traditional View Human Relations View Interactionist View

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