TAILIEUCHUNG - KM as a chemin faisant: The valtech experience

Valtech is a Paris-based consulting firm established in 1993 and devoted to e-business technologies. The company was initially structured as a distributor of new information technologies to the French and European market, which secondarily provided training in the use of its products. Valtech now positions itself as a pure knowledge-transfer firm that instructs clients in the strategic use and development of cutting-edge electronic technologies. Valtech organized itself according to KM principles in 1993, but only became aware of KM as a formal organizing framework in 1998. While the adoption of KM is often “pushed” onto companies by the academic or consulting communities, Valtech pulled itself toward KM organizing logics by the New Age of business it defined for itself. It is in this way an excellent example of strategic commitment and organizational design from a KM perspective. It is also relatively unique in that most of the literature records KM adoption from a “push” rather than a “pull” perspective. | Electronic Journal of Knowledge Management Volume 1 Issue 1 2003 13-22 1 3 KM as a Chemin Faisant The Valtech Experience Daniele Chauvel Charles Despres ecKM The European Center for Knowledge Management Graduate School of Business Marseille France Abstract Valtech is a Paris-based consulting firm established in 1993 and devoted to e-business technologies. The company was initially structured as a distributor of new information technologies to the French and European market which secondarily provided training in the use of its products. Valtech now positions itself as a pure knowledge-transfer firm that instructs clients in the strategic use and development of cutting-edge electronic technologies. Valtech organized itself according to KM principles in 1993 but only became aware of KM as a formal organizing framework in 1998. While the adoption of KM is often pushed onto companies by the academic or consulting communities Valtech pulled itself toward KM organizing logics by the New Age of business it defined for itself. It is in this way an excellent example of strategic commitment and organizational design from a KM perspective. It is also relatively unique in that most of the literature records KM adoption from a push rather than a pull perspective. Keywords Knowledge Management knowledge creation organizational learning knowledge transfer case study The proper names that are employed in this text are pseudonyms excepting those of the Company founders the CKO and the Assets Manager. All quotes and interview transcripts are authentic verbatim and have been validated by the Company. 1. Introduction The taxi drops us next to the Grande Arche that dominates the sector of Paris known as La Defense the heart of France s industrial elite. The air is crisp on this November morning the revolving door that stirs us into the stainless steel building cools it even more as we find ourselves in front of a receptionist who sits amiably at what otherwise .

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