TAILIEUCHUNG - Lecture Organizational behavior - Chapter 11: Power and politics

After reading this chapter, you should be able to answer the following questions: What Is communication? What are barriers to effective communication? What Is the nature of communication in organizational contexts? What is the nature of communication in relational contexts? Why is feedback so important? | Chapter 11 Communication Communicating for relationships and results 1 Chapter 11 Study Questions What Is Communication? What are Barriers to Effective Communication? What Is the Nature of Communication in Organizational Contexts? What Is the Nature of Communication in Relational Contexts? Why is Feedback So Important? Copyright © 2014 John Wiley & Sons, Inc. 11-2 2 What is communication? Communication A process of sending and receiving messages with attached meanings. Copyright © 2014 John Wiley & Sons, Inc. 11-3 3 Figure The Communication Process Copyright © 2014 John Wiley & Sons, Inc. 11-4 4 What is communication? Sender A person or group trying to communicate with someone else. Encoding The process of translating an idea or though into a message consisting of verbal, written, or nonverbal symbols or some combination of them. Communication Channels The pathways through which messages are communicated. Receiver Decodes the message into a perceived meaning. Copyright © 2014 .

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• Organizational behavior
• Lecture Organizational behavior
• Individual behavior
• Organizational context
• Effective communication
• Communication process
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations