TAILIEUCHUNG - Lean management model in retail business the case of supermarkets in Hanoi

This paper aims at applying the Lean management philosophy and mindset to detect and resolve the typical wastes that are found in Vietnamese supermarket chains, which prevent their development and effectiveness. | VNU Journal of Science: Economics and Business, Vol. 31, No. 2 (2015) 1-14 RESEARCH Lean Management Model in Retail Business The Case of Supermarkets in Hanoi Nguyễn Đăng Minh*, Nguyễn Phương Anh ác VNU University of Economics and Business, 144 Xuân Thủy Str., Cầu Giấy Dist., Hanoi, Vietnam Received 2 April 2015 Revised 16 June 2015; Accepted 29 June 2015 Abstract: Vietnam has recently become an attractive and active destination for both foreign and domestic supermarket businesses. The foreign retailers play an important role in shaping the modern retail market in Vietnam and earning major market shares. This raises the question for our domestic retailers as how to gain more customers and operate more effectively. Several methods can help to achieve that aim, among which the Lean management method, focusing on eliminating wastes in operations to best utilize the resources, improve the competitiveness and enhance the capability to serve customers, has proved its success on a global scale. This paper aims at applying the Lean management philosophy and mindset to detect and resolve the typical wastes that are found in Vietnamese supermarket chains, which prevent their development and effectiveness. From practical observations at some supermarkets in Hanoi, quick customer survey results, and the information provided by some managers in retail business, we conclude that (1) unclear business philosophy, (2) lack of understanding of the Lean philosophy and (3) underestimation of human capability are the three main causes for the waste and ineffectiveness in operations. Finally, a model for the application of Lean management in domestic supermarket chains is proposed with lessons learned from a foreign retailer in Vietnam. Keywords: Lean management, supermarket(s), Vietnamese enterprise(s). 1. Introduction* Big C and Lotte Mart, although coming later with a fewer number of stores, have gradually occupied the market as the customers’ first choice and account for 50 per .

• Marketing - Bán hàng
• Lean management
• Supermarket in Ha Noi
• Vietnamese enterprise
• Lean management model
• Economics and business
• Lean performance ERP project management
• Production control
• Production management
• ERP project management
• Extending lean performance foundations
• Lean performance methodology
• Lean performance planning modules
• Lean performance improvement modules
• Lean operations
• Lean system characteristics
• Operations management
• Lecture Operations management
• Process management
• Lean systems
• Ebook The Lean Startup
• The Lean Startup
• Entrepreneurial management
• Theroots of the lean startup
• Person lean startup
• The audacity of zero
• Quản lý vận hành
• Process design
• Bài giảng Quản lý vận hành
• Lean thinking
• Supply chain management
• Supply chain processes
• Supply chain
• Lean supply chains
• Lean production
• Lean supply chain design
• Competitive advantage
• Toyota production system
• Lean implementation requirements
• Lean services
• Finance accounting and Auditing
• Lean accounting
• Lean manufacturing
• Management accounting
• Financial statements
• A comprehensive insight into lean management
• Diffusion among developed
• Lean management facilitating identification
• Major academic sources
• Socio psychological complexities
• Journa science
• International journal of financial research
• Small and medium sized enterprises
• Lean implementing models
• Management of quality
• Lean production systems
• Operations strategy
• Just in time
• Knowledge shared is power
• Utilizing knowledge management activities
• Replicate lean sigma best practices
• Knowledge manipulation
• Knowledge replication
• Knowledge management ontology
• Shop floor management model
• Processes and operations management
• Day today facilities performance
• Internal processes performance
• Problems solving and learning
• Thesis summary
• Roles of information technology
• Firm performance
• Improve business performance
• Inventory organization
• Beyond lean simulation
• Inventory control using kanbans
• Automated inventory management
• Integrated supply chains