TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 8 - Walker, Miller

Chapter 8 - Employee training and development. This chapter presents the following content: Importance of training, who will do the training, how employees learn best, developing a job training program, retraining, orientation, overcoming obstacles to learning. | CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Employee Expectations & Needs Motivation Theories of Motivation Applying Theory to Reality: Limiting Factors Building a Positive Work Climate Focus: The Individual Motivational Methods Focus: The Job – Providing an Attractive Job Environment Focus: The Leader CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Employee Expectations and Needs When you become a leader, you will have certain expectations of your employees, and they will have expectations of you: Employees expect you to be qualified as a leader. Employees expect you to be technically competent. You have to prove your right to supervise. You must know how to perform every job. CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Way You Behave as a Leader Nearly everyone wants a leader who takes stands and makes decisions, who will stay in charge no matter how .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Employee training
• Employee development
• Job training program
• Unit training program
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management