TAILIEUCHUNG - Lecture Hotel management and operations (5th Edition): Chapter 9.2 - Michael J. O'Fallon, Denney G. Rutherford

Food and beverage management: a review of change. Although not exclusively so, food and beverage management generally sits under the hospitality management umbrella and as such reflects the changes of recent times in hospitality management. In a very real sense, change has brought technological innovation and conceptual creativity. | Knowledge, Skills, and Abilities for Lodging Management Success Christine Kay and Elisa Moncarz Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Lodging professionals should be properly tooled with the knowledge, skills, and abilities (KSAs) necessary to enable them to face the industry’s challenges and ensure their future success. Thus, it is timely to reexamine the requisites needed for managers to succeed in today’s lodging environment. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Through the years, the consensus among industry professionals has been that human resources–related skills represent the most important element of hospitality management success. Current research, however, has challenged this belief by suggesting that knowledge in such areas as finance, marketing, and information technology may be as important as or more important than human resources skills for success. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Indeed, contemporary general managers place high value on marketing, human resources, and financial management. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The authors propose that knowledge in financial management, marketing, and information technology, in addition to human resources management, constitutes a desirable attribute for management success. The study examines the effect of KSAs in human resources, financial management, marketing, and information technology on lodging management advancement and success. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The authors address the following questions: Do KSAs perceived as important for career success differ from knowledge learned by hospitality executives? Do KSAs perceived as important for career success and knowledge learned by hospitality executives vary according to management level? Do KSAs positively .

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers