TAILIEUCHUNG - Lecture Hotel management and operations (5th Edition): Chapter 8.3 - Michael J. O'Fallon, Denney G. Rutherford

The hotel engineering function: Organization, people, and issues in the modern era. Historically the functions and duties of the Chief Engineer, his staff and the Engineering Department have been relegated to the subconscious of hotel management and certainly to the hotel guests. The only time the functions of the Engineering Department became noticeable was on those unhappy occasions when something went wrong with one of the building systems and guests and/or management were inconvenienced. | Controller: A Viable Career for Hospitality Students Cary C. Countryman, Agnes L. DeFranco, and Tanya Venegas Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Only once in a while would one hear from a student in a hospitality program who would like to become a controller in a hotel, club, restaurant or other hospitality concerns. There exists this stereotype that the career of a controller is quite dull and that there is not much human involvement on a daily basis; and as a controller, one would simply sit in front of a computer and work with piles and piles of papers and numbers. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Need for Study In reality, controllers play a very important role both in the daily operations and strategic directions of a hospitality organization. Controllers are part of the executive committee. They work closely with all other departments to provide them with the proper financial picture and they assist these department heads in developing their budgets. Most importantly, they are the right-hand confidants of the general managers. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Need for Study Cont. The career of being a controller in the hospitality industry is also a reflection of the best of both worlds. As a controller, one is still in the hospitality business, working in the same environment as his or her hospitality colleagues. However, when compared to colleagues in other operating departments such as rooms or food and beverage, the work hours of a controller are more regular. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Need for Study Cont. Just like any other department head positions, controller as a career option can provide the path towards the position of a general manager. Indeed, many controllers have taken that next step since they are intimately knowledgeable about the financial performance of each department in the hotel, club, or .

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers