TAILIEUCHUNG - Lecture Hotel management and operations (5th Edition): Chapter 3.4 - Michael J. O'Fallon, Denney G. Rutherford

I often have heard that professionals in the hotel business enjoy it because every day is different. While I find this to be a huge understatement, I, too, enjoy this business for the same reason. My day begins with a large cup of coffee. I like to arrive at work early so I can walk the property and greet the early-morning team members and check on the daily banquet functions. | As I See It: What I Do Emilio Fabico Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction As Fabico sees it, there are the tasks that must be completed, and then there is the other stuff. Throughout careers, there are plenty of duties that we’re responsible for completing and that are important to our business. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. These processes are typically mandated by: Operational need Fiduciary responsibility Regulatory requirement It’s unlikely that one’s professional success will come from one’s ability to perform these duties successfully. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved The Other Stuff The other stuff is leadership. That is what Fabico spends most of his time focusing on and constantly working to improve. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved If It Weren’t Hard, Everyone Would Do It Leadership is about leading. It’s being proactive rather than reactive. It’s being out ahead of challenges, as opposed to chasing them. It’s about truly being engaged in and passionate about your work. It’s about wanting to be and working toward being the best. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved If It Weren’t Hard, Everyone Would Do It Cont. People is the answer to all of the necessary questions. People are individuals with diverse backgrounds, varying opinions, and different needs. As a leader, you must be able to recognize those differences and respond appropriately to each of them. Being skilled at listening is just as important as leading. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved If It Weren’t Hard, Everyone Would Do It Cont. The changing times are making it difficult to balance work time with off time. However, balance is a valuable leadership skill. Without question, it’s possible to be a great leader and still have balance. Copyright © 2011 by John Wiley & Sons, Inc. All rights

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers