TAILIEUCHUNG - Lecture Hotel management and operations (5th Edition): Chapter 3.3 - Michael J. O'Fallon, Denney G. Rutherford

In reflecting upon what it is I do as a manager in the hospitality industry, it’s clear that there are the tasks that I must complete, and then there is all the other stuff. Throughout our careers, there are always plenty of duties that we’re responsible for completing and that are important to our business. | Grooming Future Hospitality Leaders: A Competencies Model Beth G. Chung-Herrera, Cathy A. Enz, and Melenie J. Lankau Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction The ability to identify the skills and competencies required for tomorrow’s industry leaders is essential for companies that hope to remain competitive. Identifying appropriate competencies helps senior managers in selecting, developing, and coaching future leaders, as well as mapping career paths and planning management succession. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Goal in creating a model was to provide the hospitality industry with a functional-competency model that: Organizations can use to develop their own model for leadership development. Employees can use to understand the competencies they need for advancement. Hospitality schools can use to design curriculum. Students can use to craft career paths. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Competency Models A competency model is a descriptive tool that identifies the knowledge, skills, abilities, and behavior needed to perform effectively in an organization (Lucia & Lepsinger, 1999). Competency models focus on behavior rather than on personality traits. Most competency models express traits and characteristics in behavioral terms on the grounds that behavior is the observable manifestation of personality traits and characteristics. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Using Competency Models Competency models provide a common language for discussing capabilities and performance. The development of a competency model can help provide guidance for a number of different HR practices: Recruitment and selection Training and development Performance appraisals Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Using Competency Models Cont. Coaching, counseling, and mentoring Reward systems Career development .

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• General managers
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders