TAILIEUCHUNG - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 1 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills. | Supervision in the Hospitality Industry Applied Human Resources Fifth Edition Jack E. Miller, John R. Walker, and Karen Eich Drummond Copyright John Wiley & Sons, Inc. 2007 The Supervisor’s Role Obligations and Responsibilities Functions of Management Theories of People Management Managerial Skills Chapter One: The Supervisor as Manager The Supervisor’s Role A supervisor is anyone who manages people who make products and/or perform services. Responsibilities include: The output of the people supervised The quality and quantity of the products and service Meeting the needs of the employees = production, motivation and stimulation Types of Supervisors and Employees: Nonexempt employees are covered by federal and state wage and hour laws. They are hourly employees that are guaranteed minimum wage and overtime (after 40 hours). Exempt Employees are not covered by federal and state wage and hour laws. If they spend 50% + of their time managing 2 + employees under federal

• Du lịch
• The hospitality industry
• Human resources
• Managerial skills
• Functions of management
• Theories of people management
• Scientific management
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management