TAILIEUCHUNG - Lecture Logistics theory - Lecture 9: Total quality management

Lecturte Logistics theory - Chapter 9 provides knowledge of total quality management. At the end of this lecture, students should be able to define quality and total quality management, understand why manufacturers care about quality, understand the six basic concepts TQM. | Total Quality Management Learning outcomes At the end of this lecture, students should be able to Define quality and Total Quality management Understand why manufacturers care about quality Understand the Six Basic Concepts TQM Why care about quality increase productivity expand market share raise customer loyalty enhance competitiveness of the firm at a minimum, serve as a price of entry Total Quality Management The way of managing organization to achieve excellence Total – everything Quality – degree of excellence Management – art, act or way of planning, organizing, directing and controlling to achieve certain goals The Three Quality Gurus Deming: the best known of the “early” pioneers, is credited with popularizing quality control in Japan in early , he is regarded as a national hero in that country and is the father of the world famous Deming prize for quality. JURAN Juran, like Deming was invited to Japan in 1954 by the union of Japanese Scientists and engineers. .

• Quản trị kinh doanh
• Logistics theory
• Lecture Logistics theory
• Lý thuyết logistics
• Total quality management
• Quality management
• Quality improvement
• International logistics
• Global logostics
• Global logistics plans
• International supply chain
• Logistics systems
• Inventory management
• Inventory management policy
• Direct shipment
• Freight transport
• External factors
• Customer characteristics
• History of logistics
• Logistics flows
• Corner store processes
• Freight transportation
• Intermodal transportation
• Consignment factor
• Logistics decisionsm
• Supply chain costing
• logistical costing
• Supply chain cost areas
• Supply chain
• Value added
• Lead time
• Just in time
• Communication technology
• Satellite communication
• Electronic data interchange
• Customer accomodation
• Customer focused marketing
• Spatial convenience
• Customer service
• Building customer loyalty
• Customer care
• Inventory categorization method
• Inventory management policies
• ABC analysis
• Eliminate waste
• Powerful strategy
• Material requirements planning
• Material requirements planning system
• Inventory records file
• Managing facilitating goods
• Inventory cost
• Businesses outsource
• Advantages of outsourcing
• Disadvantages of outsourcing
• Logistics companies
• Relationship quality
• Resource dependence theory
• Network theory
• irm performance
• Factors of restricting the development
• Logistics financial
• Logistics financial services
• Game theory
• Management system
• Urban distribution centers
• Fruit and vegetable distribution network
• Queuing theory based bi objective mathematical model
• Environmental and economic costs
• City logistics model
• Location theory
• Rapid urbanization
• Intensified industrialization
• Rise of income
• Collecting recyclables
• Student loans
• Student credits
• Binary Logistics regression
• Domestic and international authors
• Model theory
• Economic universities