TAILIEUCHUNG - Lecture Business: A changing world (4/e): Chapter 9 - O.C. Ferrell, Geoffrey Hirt

Chapter 9: Production and operations management. Learning objectives of this chapter include: Define operations management and differentiate between operations and manufacturing, explain how operations management differs in manufacturing and service firms, describe the elements involved in planning and designing an operations system, specify some techniques managers may use to manage the logistics of transforming inputs into finished products. | Chapter Nine Production and Operations Management Operations Management (OM) The development and administration of the activities involved in transforming resources into goods and services. Key OM Terms Manufacturing The activities and processes used in making tangible products; also called production Operations The activities and processes used in making both tangible and intangible products The Transformation Process Customer Control standards (Feedback) Inputs land labor capital raw materials time information energy Transformation or Conversion procedures equipment facilities technology knowledge Outputs goods services ideas Inputs, Outputs, and Transformation Processes in the Manufacture of Oak Furniture Inputs oak trees labor information/ knowledge stain or varnish router/saw warehouse space/time Transformation cutting or sawing routing measuring assembling staining/varnishing storing Outputs oak furniture OM in Service Businesses Service providers use human and mechanical .

• Quản trị kinh doanh
• Changing world
• Organizing business
• Operations management
• Economic systems
• Operations management
• Transformation process
• Systems Analysis
• Design in a Changing World
• Information systems
• Systems development
• Systems design
• Types of information systems
• lasting happiness
• How to be Happy
• Changing the World
• happier life
• art of living
• a good life
• philosophy of life
• the art of making people
• Systems development life cycle
• Traditional approach
• Object oriented approach
• Project management
• Management skills
• Information system projects
• Project planning of SDLC
• Analysis phase of SDLC
• Investigating system requirements
• System requirements
• Logical mode
• Modeling systems requirements
• Information system models
• System requirements
• Requirements model
• Object Oriented Views
• IE approaches
• Evaluating alternatives
• Prioritize systems requirements
• Genaral alternatives
• Review recommendation
• Moving to design
• Analysis objectives
• design Objectives
• The traditional approach to design
• Structured model
• Model development process
• Structured design models
• Designing databases
• OO data models
• Database management system
• Relational databases
• Designing the user interface
• System interfaces
• OO approach
• User interfaces
• Program development
• Framework development
• Source Code Control
• Software testing
• Nature of business
• Study business
• Business ethics
• Social responsibility
• International business
• Comparative advantage
• Managing information technology
• Management information systems
• The articles of incorporation
• Options for organizing business
• Small business
• Small business ownership
• Organizational objectives
• The nature of management
• Functional departmentalization
• Formal communication
• Motivating the workforce
• Motivation process
• Managing human resources
• Job analysis