TAILIEUCHUNG - Understanding itiL ® service portfolio Management and the service catalog

Academics and students are committed to making a significant contribution to international knowledge and enhancing Dublin’s role as Ireland’s global gate-way. Civic engagement and interaction with industry are emphasised both in the curriculum and in the overall student experience. Collaboration with industry and professional bodies is embedded in many DIT programmes and is integral to how DIT continues to adapt to the ever-quickening pace of change globally. Many DIT students have the opportunity, as part of their programme of study, to spend time in, or collaborate with, industry or community organisations. These experiences are an important part of. | BEST PRACTICES WHITE PAPER bmc oftware activate business WITH THE POWER OF Understanding ITIL Service Portfolio Management and the Service Catalog An approach for implementing effective service lifecycle management Table of Contents Executive Service Portfolio Management According to Service Lifecycle Business Service The Service Portfolio as a Strategic Service Portfolio Service Service Retired A Closer Look at the Service The Role of the Configuration Management System and Configuration Management Database . 5 Enabling Service-Oriented Architecture Implementing and Leveraging the Service Gaining Control of Development Automating Service Request Extending Beyond IT Executive Summary Imagine trying to run a manufacturing business without a comprehensive detailed view of the products provided by your company. It would be difficult to know all the products currently planned in development or available to customers. You wouldn t know the recurring or nonrecurring product costs the prices or the sources of products and component assemblies. How could you even determine the support resources required for each product or the product s warranty options Manufacturing firms learned long ago about the importance of maintaining comprehensive and accurate documentation on their product lines. Such information provides the foundation for informed decision making. IT executives and their teams face a similar need to have a comprehensive and accurate view of IT services. Without this view it s difficult if not impossible to run IT as a business. To be successful take a lesson from manufacturing firms and create comprehensive and accurate documentation of your products including planned and existing services. The result is a service catalog that includes all relevant details about each .

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