TAILIEUCHUNG - EuroMed Journal of Business Emerald Article: Key determinants of service quality in retail banking

The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. | EuroMed Journal of Business Emerald Article Key determinants of service quality in retail banking Evangelos Tsoukatos Evmorfia Mastrojianni Article information To cite this document Evangelos Tsoukatos Evmorfia Mastrojianni 2010 Key determinants of service quality in retail banking EuroMed Journal of Business Vol. 5 Iss 1 pp. 85 - 100 Permanent link to this document http 14502191011043170 Downloaded on 17-10-2012 References This document contains references to 84 other documents Citations This document has been cited by 1 other documents To copy this document permissions@ Users who downloaded this Article also downloaded Jaya Sangeetha S. Mahalingam 2011 Service quality models in banking a review International Journal of Islamic and Middle Eastern Finance and Management Vol. 4 Iss 1 pp. 83 - 103 http 17538391111122221 Mukesh Kumar Fong Tat Kee Vincent Charles 2010 Comparative evaluation of critical factors in delivering service quality of banks An application of dominance analysis in modified SERVQUAL model International Journal of Quality Reliability Management Vol. 27 Iss 3 pp. 351 - 377 http 02656711011023320 Chien-Ta Bruce Ho Wen-Chuan Lin 2010 Measuring the service quality of internet banking scale development and validation European Business Review Vol. 22 Iss 1 pp. 5 - 24 http 09555341011008981 Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF ECONOMICS HO CHI MINH For Authors If you would like to write for this or any other Emerald publication then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit authors for more information. About Emerald With over forty years experience Emerald Group Publishing is a leading independent publisher of global research with .

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