TAILIEUCHUNG - Consumers Automotive Information & Complaint Kit

Classified advertising is effective both economically and in results – so long as it targets the proper audi- ence. Focusing on publications that provide the greatest number of potential buyers is a sound basic strategy. Target markets include the car collecting world in gen- eral, typically reached by Hemmings Motor News, Old Car Trader, Car Collector, Old Cars Weekly and Antique Automobile to name a few. However, if you’re selling a 1950 Ford truck, a more focused audience can be reached by advertising in the Double Clutch, published by the Antique Truck Club, or the V8 Times, published by the Early Ford V8. | Michigan Department of State Consumers Automotive Information Complaint Kit Next Page When You Have A Complaint. . . There is something you can do about misrepresentation unsatisfactory repairs and unnecessary delays by an automobile dealer or repair shop in Michigan. This brochure published by Michigan s Department of State tells you how to register a complaint about a repair job or new or used vehicle sale. Since 1974 the Department of State has been responsible for licensing and regulating car dealerships and repair shops investigating complaints and providing consumer information. This brochure may help you resolve a complaint directly with the business involved. If you cannot reach a satisfactory settlement you may fill out the attached form to receive assistance from the Department of State. For further explanation of your rights as a consumer refer to other sources of information listed on the back of this brochure. The First Step Talk To The Manager When you have a problem talk to the owner or business manager about it right away. By doing so you may be able to work out a settlement. Keep these five points in mind when you talk to the business owner or manager 1 Be courteous and calm. 2 Explain the problem accurately. Provide dates estimated or billed amounts and as many other facts as you can. 3 State what you think is a fair settlement or correction. 4 State whether you are willing to negotiate in many disputes neither side is 100 percent correct. 5 If you cannot get a satisfactory settlement you may wish to tell the business that you will file a complaint with the state. The Second Step Contact The State If you have talked to the owner or manager and have not reached a satisfactory settlement contact the Department of State. Use the attached form to briefly state your complaint. Attach copies of documents to the signed complaint and mail to the address on the bottom of the complaint form or fax to the telephone number indicated. In some instances your .

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