TAILIEUCHUNG - Defining Needs and Managing Performance of Installation Support Contracts

This report describes an analysis of best commercial practices for purchasing facilities and food services that are analogous to services the Air Force purchases to support its installations. We examine whether and how commercial firms apply performance-based practices in these service contracts and draw out relevant and potentially actionable “lessons learned” for the Air Force. | Defining Needs and Managing Performance of Installation Support Contracts Perspectives from the Commercial Sector Laura H. Baldwin Sarah Hunter Prepared for the United States Air Force Approved for public release distribution unlimited RAND PROJECT AIR FORCE The research reported here was sponsored by the United States Air Force under Contract F49642-01-C-0003. Further information may be obtained from the Strategic Planning Division Directorate of Plans Hq USAF. Library of Congress Cataloging-in-Publication Data Baldwin Laura H. 1967- Defining needs and managing performance of installation support contracts perspectives from the commercial sector Laura H. Baldwin Sarah Hunter. p. cm. Includes bibliographical references. MR-1812. ISBN 0-8330-3495-2 pbk. alk. paper 1. Defense contracts United States Cost effectiveness. 2. United States. Air Force Facilities. I. Hunter Sarah 1968- . 2003 16212 dc22 2003023326 The RAND Corporation is a nonprofit research organization providing objective analysis and effective solutions that address the challenges facing the public and private sectors around the world. RAND s publications do not necessarily reflect the opinions of its research clients and sponsors. RAND is a registered trademark. Copyright 2004 RAND Corporation All rights reserved. No part of this book may be reproduced in any form by any electronic or mechanical means including photocopying recording or information storage and retrieval without permission in writing from RAND. Published 2004 by the RAND Corporation 1700 Main Street . Box 2138 Santa Monica CA 90407-2138 1200 South Hayes Street Arlington VA 22202-5050 201 North Craig Street Suite 202 Pittsburgh PA 15213-1516 RAND URL http To order RAND documents or to obtain additional information contact Distribution Services Telephone 310 451-7002 Fax 310 451-6915 Email order@ PREFACE The Air Force is in the process of implementing performance-based practices within its

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