TAILIEUCHUNG - business economics and managerial decision making phần 3

chuyển gia công phần mềm (BTO) ảnh hưởng đáng kể đến chiến lược cạnh tranh của công ty của họ. Trong thực tế, 12% của Giám đốc công nghệ phụ trách gia công phần mềm báo cáo thực hiện BTO Khi nghiên cứu đã cho thấy, | 38 BPO OVERVIEW transformation outsourcing BTO to dramatically affect their firm s competitive strategies. In fact 12 percent of chief technology officers in charge of IT outsourcing report undertaking BTO As research has shown firms in volatile industries are more likely than those in stable industries to use outsourcing to help improve operations. Increasingly these firms are turning to BTO to help them become more flexible and adaptable in a rapidly changing competitive arena. Transformation outsourcing is defined as a long-term relationship through which an outsourcing vendor assists the buyer in stimulating continuous business change while also achieving operational effectiveness. BTO is generally distinguished from plain-old BPO on several dimensions as shown in Exhibit . BC Hydro is a Canadian utility with a traditional structure and organizational culture. Management change is typically initiated and executed only with great difficulty at the 140-year-old company. Nonetheless in February 2003 Accenture and BC Hydro signed a ten-year agreement valued at nearly 1 billion designed to transform the way BC Hydro serves its customers. The new deal is projected to save BC Hydro customers 195 As part of the deal Accenture formed Accenture Business Services of British Columbia LP with more than 1 500 former BC Hydro employees. BC Hydro became the first customer of Accenture Business Services outsourcing its customer services including the development of a new customer information system IT services network computing services HR services financial systems purchasing and building and office services. The agreement marked the completion of a process begun with a Request for Expressions of Interest that BC Hydro solicited from the private sector in October 2001. In April 2002 after BC Hydro reviewed 19 proposals it announced to its employees that the discussions had narrowed to Accenture. The final terms of the agreement were reached after a .

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