TAILIEUCHUNG - The Communication Problem Solver 17

The Communication Problem Solver 17. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | How to Use Your Process Skills to Prevent and Solve Communication Problems Develop direct regular open communication with boss and staff. Be direct when assigning work not as if you are asking a favor. Dress and deport yourself appropriately to your level of management. Don t play any favorites and discuss any perceived favoritism openly. Declare your intention not to play favorites. Ask exactly what employees saw or heard that led them to think there was favoritism. Handling People Problems When Managing Former Peers You have made your best effort to be understanding and inclusive while being clear about your expectations. Despite your efforts to initiate communication and prevent problems with former peers inevitably there will be some problems at some time during your career. First check your own comfort level when giving directions. Even if you are uneasy you must assign work clearly with all direct reports. Next are you managing the relationship with your boss If your boss is ill at ease delegating authority to you because you are new in the position your staff may pick up on that lack of trust. Work that out with your manager quickly. 1. Issue The manager needs to cope with a myriad of problems that can occur with former peers. 2. Problem definition facts The former peer may exhibit jealousy and resentment may resist your authority and may not defer to your guidance. Former peers may think there is favoritism. They may not follow work procedures they may resist the shuffling of the workload or they may resent taking work assignments from a former peer. 3. Action Steps Expect difficulties. Give it time. Embrace the experience and enjoy the new learning. Management skills grow by successfully working through these difficulties. Deal with problems at the time they occur. Do not procrastinate. Keep following the action steps outlined in the previous Prevent 142 Common People Problems A Handy Reference ing People Problems section. Focus on being objective and .

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