TAILIEUCHUNG - Oracle CRM On Demand Dashboards- P1

Oracle CRM On Demand Dashboards- P1: There are many people I would like to thank as I sit here after having just penned the final chapter of this book. I am sure I will miss many specific people if I tried to list them all, but I am compelled to mention some specific supporters. | ORACLE Oracle CRM On Demand Dashboards Plan Design and Deploy Custom Dashboards Michael D. Lairson Manager of Business Intelligence Services at Intclcnex or AQ e CUM ON DIMANO Please purchase PDF Split-Merge on to remove this watermark. OR AC LG Oracle Press Oracle CRM On Demand Dashboards About the Author Michael D. Lairson began his career in 1993 in Charlotte North Carolina as a technical writer after earning a BA in English at the University of North Carolina Charlotte. Mike moved into the instructional design field in 1995 and prepared training materials that ranged from manuals to high-end multimedia applications for many companies. During this time Mike returned to UNC Charlotte to earn an . in instructional systems technology. Continuing to broaden his experience and explore professional interest in evaluation and analysis led Mike to Siebel Systems where he worked as a certification exams developer for several years. In this role he created the certification exams and the study materials for most of the Siebel Certification exams and performed a large amount of reporting of exam data. In the process of writing the CRM On Demand exam Mike began to take great interest in the application and moved to the training team as part of the professional services organization. He has since continued to expand his knowledge of the application and has established himself as an expert resource for Oracle CRM On Demand in particular the reporting tool. Mike remained with Oracle after the Siebel merger and played a key role in the development of the Advanced Analytics Workshop training offered by Oracle as well as many other CRM On Demand training classes. In September 2008 Mike s first book Oracle CRM On Demand Reporting McGraw-Hill 2008 was published and immediately became the definitive source of information on developing reports with Answers On Demand. Currently working for Intelenex Mike holds the position of manager of business intelligence .

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