TAILIEUCHUNG - Citizen satisfaction with online passport service innovation in Indonesia within an electronic governance perspective

This research investigated, measured, analyzed and explained citizen satisfaction with the online passport application service innovation introduced by the Immigration Office of East Java Immigration Area. | Citizen satisfaction with online passport service innovation in Indonesia within an electronic governance perspective International Journal of Management IJM Volume 10 Issue 6 November-December 2019 pp. 61 75 Article ID IJM_10_06_007 Available online at http ijm JType IJM amp VType 10 amp IType 6 Journal Impact Factor 2019 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication CITIZEN SATISFACTION WITH ONLINE PASSPORT SERVICE INNOVATION IN INDONESIA WITHIN AN ELECTRONIC GOVERNANCE PERSPECTIVE Saleh Choirul Public Administration Program Faculty of Administrative Sciences Brawijaya University Malang Indonesia Corresponding Author choirulsaleh@ ABSTRACT This research investigated measured analyzed and explained citizen satisfaction with the online passport application service innovation introduced by the Immigration Office of East Java Immigration Area. In addition this research also evaluated which types of innovation technology access process and product and payment method had the strongest and weakest influence on citizen satisfaction. This research was conducted using a quantitative method allowing researchers to systematically measure analyze and explain the effect of the online passport application service on citizen satisfaction. The population for this research included all online passport applicants determined by the quota of each office in the study 189 000 applicants per year . A total of 250 samples were selected based on Slovin s formula. This research was conducted over 6 months in Immigration Office Class 1 of Surabaya Immigration Office Class 1 of Malang and Immigration Office Class 2 of Blitar. Research data were analyzed using product moment analysis in order to investigate the partial and multiple regression of the independent variable technology access process product and payment method X toward the dependent variable citizen satisfaction Y. The results of .

• Tự động hoá
• Online passport application service innovation
• East Java Immigration Area
• Public Service Innovation
• Partial and Multiple Regression
• Results of statistical tests
• Randomness testing
• Block cipher
• Hash function
• Cryptographic primitives
• Randomness according