TAILIEUCHUNG - Ride-sharing platforms from drivers’ perspective: Evidence from Uber and Lyft drivers

Uber and its main competitor Lyft are competing aggressively to attract more drivers and in turn limit the access of their competitors in the drivers’ supply base. To control the supply side, it is important to analyze the ride-sharing platforms from drivers’ perspective. | Ride-sharing platforms from drivers perspective Evidence from Uber and Lyft drivers International Journal of Data and Network Science 2 2018 89 98 Contents lists available at GrowingScience International Journal of Data and Network Science homepage ijds Ride-sharing platforms from drivers perspective Evidence from Uber and Lyft drivers Sina Shokoohyara a Saint Joseph s University United States CHRONICLE ABSTRACT Article history Uber and its main competitor Lyft are competing aggressively to attract more drivers and in turn Received June 2 2018 limit the access of their competitors in the drivers supply base. To control the supply side it is Received in revised format Sep- important to analyze the ride-sharing platforms from drivers perspective. Using Uber and Lyft tember 20 2018 drivers online reviews it is shown that drivers are slightly rating Uber higher than Lyft. Addi- Accepted October 10 2018 Available online tionally comparing Uber and Lyft rating trend over time the analysis shows that they are closely October 10 2018 competing to attract more drivers. On the aggregate level drivers count job flexibility work life Keywords balance and meeting new people as the main advantages of working in the ride-sharing platforms. Ride-sharing Platform On the other hand the results show that drivers suffer from insufficient compensation of their Supply Side Management operating costs poor job security experiencing bad riders behavior and poor customer service. Job Satisfaction Uber and Lyft 2018 by the authors licensee Growing Science Canada. 1. Introduction Ride-sharing platforms . Uber Lyft Grab GoJek EasyTaxi Hitch-a-ride Didi Chuxing have grown significantly during recent years Dogtiev 2017 Kokalitcheva 2016 . In 2017 Uber car rentals Lyft and taxi shared 54 28 11 and 7 of United States ride-hailing market respectively Certify 2017 Newcomer 2017 . Excluding rental cars Uber and Lyft covered 91 of the market. On-demand ride-sharing .

• Kĩ thuật Viễn thông
• Uber and Lyft
• Ride sharing Platform
• Supply Side Management
• Drivers’ supply base
• Uber and Lyft rating