TAILIEUCHUNG - Lecture Organizational behavior - Chapter 10: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What is the nature of conflict in organizations? How can conflict be managed? What is the nature of negotiation in organizations? What are alternative strategies for negotiation? | Chapter 10 Conflict and Negotiation Don’t neglect the power of “yes” 1 Chapter 10 Study Questions What is the nature of conflict in organizations? How can conflict be managed? What is the nature of negotiation in organizations? What are alternative strategies for negotiation? Copyright © 2014 John Wiley & Sons, Inc. 10-2 2 What is the nature of conflict in organizations? Conflicts occur whenever disagreements exist in a social setting or when emotional antagonisms create friction between individuals or groups. Substantive A fundamental disagreement over ends or goals to be pursued, and the means for their accomplishment. Emotional Interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. Copyright © 2014 John Wiley & Sons, Inc. 10-3 3 What is the nature of conflict in organizations? "If I had a formula for bypassing trouble, I would not pass it round. Trouble creates a capacity to handle it. I don't embrace trouble; that's as bad

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• Organizational behavior
• Lecture Organizational behavior
• Individual behavior
• Organizational context
• Conflict in organizations
• Negotiation in organizations
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma