TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 10 - Walker, Miller

Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role. | CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Importance of Training Who Will Do the Training How Employees Learn Best Developing a Job Training Program Retraining Overcoming Obstacles to Learning Turnover & Retention CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Importance of Training: Teaching People How to Do Their Jobs There are 3 kinds of training: Job Instruction Retraining Orientation The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. When good training is absent there is likely to be an atmosphere of tension, crisis, & conflict because nobody knows what to do. CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Benefits of Training It would give you more time to lead. You would have less absenteeism and less turnover. It would reduce tensions .

Đã phát hiện trình chặn quảng cáo AdBlock
Trang web này phụ thuộc vào doanh thu từ số lần hiển thị quảng cáo để tồn tại. Vui lòng tắt trình chặn quảng cáo của bạn hoặc tạm dừng tính năng chặn quảng cáo cho trang web này.