TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 10 - Walker, Miller

Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role. | CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Importance of Training Who Will Do the Training How Employees Learn Best Developing a Job Training Program Retraining Overcoming Obstacles to Learning Turnover & Retention CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Importance of Training: Teaching People How to Do Their Jobs There are 3 kinds of training: Job Instruction Retraining Orientation The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. When good training is absent there is likely to be an atmosphere of tension, crisis, & conflict because nobody knows what to do. CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Benefits of Training It would give you more time to lead. You would have less absenteeism and less turnover. It would reduce tensions .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Employee assistance programs
• Essentials of discipline
• Administering discipline
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management