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Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role. | CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Importance of Training Who Will Do the Training How Employees Learn Best Developing a Job Training Program Retraining Overcoming Obstacles to Learning Turnover & Retention CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Importance of Training: Teaching People How to Do Their Jobs There are 3 kinds of training: Job Instruction Retraining Orientation The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. When good training is absent there is likely to be an atmosphere of tension, crisis, & conflict because nobody knows what to do. CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Benefits of Training It would give you more time to lead. You would have less absenteeism and less turnover. It would reduce tensions . | CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Importance of Training Who Will Do the Training How Employees Learn Best Developing a Job Training Program Retraining Overcoming Obstacles to Learning Turnover & Retention CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Importance of Training: Teaching People How to Do Their Jobs There are 3 kinds of training: Job Instruction Retraining Orientation The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. When good training is absent there is likely to be an atmosphere of tension, crisis, & conflict because nobody knows what to do. CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Benefits of Training It would give you more time to lead. You would have less absenteeism and less turnover. It would reduce tensions between you and your associates. It would be much easier to maintain consistency of product and service. You would have lower costs. Trained personnel would give you happier guests, and more of them. Training your associates can help your own career. CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Benefits of Training It can eliminate the five reasons why people do poor work. Trained employees do not always have to be asking how to do things. Training can reduce employee tension. Training can boost employee morale and job satisfaction. It can reduce accidents and injuries. Training can give people a chance to advance. CHAPTER 10 Employee Training and Development Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Problems with Training The biggest problem is urgent need; you need this person so bad that you don’t have time to properly train them. The second critical problem is training time: your time and the .
