TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 9 - Walker, Miller

Chapter 9 - Evaluating performance. This chapter presents the following content: Coaching, essentials of performance evaluation, making the evaluation, the appraisal interview, follow-up, legal aspects of performance evaluation. | CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview What Is a Team? Working Together Building Teams Installing Total Quality Management Empowering Employees Overcoming Team Challenges Coaching CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved What is a Team? A group is a large number of people working together, or considered together because of similarities. They interact to achieve a certain objective. A team is a group of individuals who share a common goal & the responsibility of achieving it. The team attempts to achieve a positive collaboration among its members. The successful team will also be adaptive, flexible, and able to deal with conflicts as they arise. CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure Team members can create a synergy. CHAPTER

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Evaluating performance
• Making the evaluation
• Performance review process
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management