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Chapter 9 - Evaluating performance. This chapter presents the following content: Coaching, essentials of performance evaluation, making the evaluation, the appraisal interview, follow-up, legal aspects of performance evaluation. | CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview What Is a Team? Working Together Building Teams Installing Total Quality Management Empowering Employees Overcoming Team Challenges Coaching CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved What is a Team? A group is a large number of people working together, or considered together because of similarities. They interact to achieve a certain objective. A team is a group of individuals who share a common goal & the responsibility of achieving it. The team attempts to achieve a positive collaboration among its members. The successful team will also be adaptive, flexible, and able to deal with conflicts as they arise. CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 9.1 Team members can create a synergy. CHAPTER | CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview What Is a Team? Working Together Building Teams Installing Total Quality Management Empowering Employees Overcoming Team Challenges Coaching CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved What is a Team? A group is a large number of people working together, or considered together because of similarities. They interact to achieve a certain objective. A team is a group of individuals who share a common goal & the responsibility of achieving it. The team attempts to achieve a positive collaboration among its members. The successful team will also be adaptive, flexible, and able to deal with conflicts as they arise. CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 9.1 Team members can create a synergy. CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Formally Appointed Team Has a appointed team leader. The team leader may have more decision making authority than others. Power may be delegated to them. Delegation is when one gives a portion of their responsibility & authority to a subordinate. CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Informally Appointed Team Evolves on its own. Has a rotation of leadership. The group leader does not have formal power over the group. The informally appointed team has some advantages over the formally appointed. CHAPTER 9 Supervising Teams, Team Building, and Coaching Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Informally Appointed Team: Advantages One person probably does not possess every quality needed to be the perfect leader. Everyone has a chance. Formally appointed team .
