TAILIEUCHUNG - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 1 - Walker, Miller

Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills. | CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Supervisor’s Role Obligations and Responsibilities Functions of Management Theories of People Management Managerial Skills Tips for New supervisors Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Supervisor’s Role A supervisor is anyone who manages people who make products and/or perform services. Responsibilities include: The output of the people supervised The quality and quantity of the products and services Meeting the needs of the employees by motivating and stimulating proper job performance. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure The levels of employees in a large company. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Supervisor’s Role An Organizational Chart may be used to show: Relationship among and within .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Managerial skills
• Functions of management
• Theories of people management
• Scientific management
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management