TAILIEUCHUNG - Lecture Hotel management and operations (5th Edition): Chapter 3.6 - Michael J. O'Fallon, Denney G. Rutherford

Sunset Hotels and Suites is a growing West Coast chain with nine properties in southern California, six in the San Francisco Bay area (northern California), and five in the Seattle-Portland region. The hotels in the Bay area were the most recent acquisitions, and although fewer in number than the southern California region, boasted 20 percent more rooms and were more recently built. | A Snapshot from a General Manager of a Ritz-Carlton Club and Resort Nicholas DiMeglio Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Overview The Ritz-Carlton Club, Aspen Highlands is located in Aspen, Colorado at the base of Aspen Highlands ski area. The Club consists of 73 two- and three-bedroom fractional residence units, located in three separate buildings. The Aspen Highlands Village - a mixed use development consisting of retail, whole-ownership, a major ski-in/ski-out facility, and the Club. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Overview Cont. Service includes: twice-daily housekeeping, maintenance concierge, and a dedicated Member experience team. The Property also offers Member storage, two health clubs, two outdoor heated pools, a full service spa, Members’ lounges, recreational facilities, ski valet services, Caffé Siena, and The Willow Creek Bistro. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Overview Cont. The General Manager position is responsible for leading all aspects of the operations, including: Member and employee engagement, financial performance, Support, and leadership within the community. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved My Daily Contributions I am responsible for energizing the Ritz-Carlton Gold Standards and ensure that the company’s philosophy is implemented to meet or exceed Member, employee, and financial expectations. I am continually challenging the staff to improve club operations and ensure compliance with brand standards to protect brand integrity. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved My Daily Contributions Cont. Ritz-Carlton service values build close relationships with Members and create Member loyalty, exceeding their expectations, and maintaining The Ritz-Carlton Mystique. Copyright © 2007 by John Wiley & Sons, Inc. All rights .

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers