TAILIEUCHUNG - Lecture Hospitality law managing legal issues in the hospitality industry (4th Edition): Chapter 14 - Barth

Chapter 14 - Safety and security issues. In this chapter, you will learn: To recognize the responsibility hospitality managers have to protect the safety and security of guests and employees in hospitality operations, to carry out the procedures needed to limit the potential liability of safety risks and security risks, to recognize the need for and benefit of implementing an effective crisis management plan,. | Chapter 14 Safety and Security Issues Security and Safety Issues The Importance Of A Protected Environment Safety And Security Programs: Four-Step Safety And Security Management Method Crimes Against Hospitality Businesses Crisis Management Programs In This Chapter, You Will Learn: To recognize the responsibility hospitality managers have to protect the safety and security of guests and employees in hospitality operations. To carry out the procedures needed to limit the potential liability of safety risks and security risks. To minimize the risk of crimes against your own business operation. To recognize the need for and benefit of implementing an effective crisis management plan. The Importance of a Protected Environment Legalese: Safety Program – Those procedures and activities designed to insure the physical protection and good health of guests and employees. The Importance of a Protected Environment Legalese: Security Program – Those procedures and activities designed to protect the property or assets of guests, employees, and the business. Analyze the Situation Mr. and Mrs. Angelo were frequent diners at the Buffet World restaurant, a moderately priced operation that featured an all-you-can-eat lunch and dinner buffet. Jessie Carroll was the manager of the restaurant. On a busy Sunday, Mr. and Mrs. Angelo entered the restaurant, paid for their meal, and were directed to their table by the dining room greeter. As Mrs. Angelo sat down, the wooden dining room chair snapped under her weight. Her neck was injured as she fell on the restaurant's tile floor. Analyze the Situation The Angelos sued Buffet World, charging negligence in the operation of the restaurant. Their attorney argued that the normal wear and tear of chairs was a foreseeable event, and thus an inspection program should have been in place. No such program could be shown by the restaurant to have existed. Analyze the Situation The attorney for the restaurant

• Quản trị kinh doanh
• Hospitality law
• The hospitality industry
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Legal responsibilities
• Prevention philosophy
• Legally selecting employees
• Hospitality industry
• Hospitality business
• Tourism operations
• Food service
• Hotel business
• Restaurant business