TAILIEUCHUNG - Lecture Human resources management in the hospitality industry (2nd edition): Chapter 5 - David K. Hayes, Jack D. Ninemeier

Chapter 5 - Employee on-boarding: orientation and induction. The learning objectives for this chapter include: Explain some useful tactics for the new employee’s first day on the job, analyze the basic concerns of new employees as they begin work at and adapt to the hospitality organization, explain important procedures that should be used as employee orientation programs and procedures are developed and implemented,. | 1 Employee On-Boarding: Orientation and Induction Chapter 5 2 Learning Objectives Explain some useful tactics for the new employee’s first day on the job. Analyze the basic concerns of new employees as they begin work at and adapt to the hospitality organization. Explain important procedures that should be used as employee orientation programs and procedures are developed and implemented. 3 Learning Objectives Describe two final orientation-related activities: departmental induction and orientation follow-up. State the importance of employee handbooks, and list typical policy and procedure topics typically included in them. 4 The New Employee’s First Day Typically, the first day’s activities should be limited to what a new employee can reasonably be expected to learn and do on a first shift. 5 The New Employee’s First Day Suggested first day activities: Provide staff members with the new employee's résumé Assign an experienced employee to serve as a short-time mentor Set-up the new employee's workstation 6 The New Employee’s First Day Suggested first day activities: (cont.) If employment-related forms must be reviewed and/or signed, they should be made available If possible, the senior manager of the unit should personally meet and greet the new employee 7 The New Employee’s First Day Suggested first day activities: (cont.) Remember that the new employee is experiencing the organization’s culture for the first time Think beyond the on-boarding process 8 The New Employee Adaptation Process Whether it is planned or just “happens,” all newly employed staff go through an adaption process. Adaptation (to organization): The process by which new employees learn the values of and “what it’s like” to work for a hospitality organization during initial on-job experiences. 9 The New Employee Adaptation Process Step 1- New employee has perceptions and attitudes about the work and the organization Step 2- Early on-job experiences (orientation and training) affect new employee’s

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• Human resources management
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• Handbooks of hospitality human resources management
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