TAILIEUCHUNG - Issues in the balanced scorecard implementation: Vietnamese case study

Issues in the balanced scorecard implementation: Vietnamese case study. This case study examines the issues in the Balanced Scorecard (BSC) imp lemen- tation in a business unit of a branch of an international accounting f irm in Vietnam. The study described the process of the BSC system imp lemented a Vietnam-based international auditf irm, and used Kasurinen (2002). | Journal of Economics and Development Vol. 44, , April 2012, pp. 31 - 56 ISSN 1859 0020 Issues in the Balanced Scorecard Implementation: A Vietnamese Case Study Mai Xuan Thuy National Economics University, Vietnam Email: Abstract This case study examines the issues in the Balanced Scorecard (BSC) implementation in a business unit of a branch of an international accounting firm in Vietnam. The study described the process of the BSC system implemented a Vietnam-based international audit firm, and used Kasurinen (2002)’s model of barriers to accounting change to analyse barriers that caused the system ineffective. The study revealed that despite a very sound implementation process, several issues were found. They are low awareness of the system among staff and seniors, and the failure to use the system to align the firm’s strategy with individuals’ development plan. The reasons for these issues were classified into confusers, frustrators and delayers. Confusers were the lack of understanding about the system, weak sponsorship process from seniors and managers, and different views on the use of the system among managers. Frustrators were the preference for indirect communication and routine of using personal relationship in allocating staff into jobs. These were found to be culture-related and task-related barriers. Delaying factors were the inadequate education and training process, the human resource constraint, and the gap between intended and actual uses of a component in the BSC system. The study suggests that the inadequate of training for staff about the system seems to be the main cause of all issues; therefore, a better focus on training for staff may help to improve the effectiveness of the system. Keywords: Balanced Scorecard, barriers, knowledge-based firms, performance measurement, Vietnam Journal of Economics and Development 31 Vol. 14, , April 2012 2. Literature review on the Balanced Scorecard 1. .

• Quản trị kinh doanh
• Issues in the balanced scorecard
• Scorecard implementation
• Vietnamese case study
• Balanced Scorecard
• Knowledge based firms
• Performance measurement
• International issues
• Managerial accounting
• Tactical decision making
• Capital investment decisions
• Lean accounting
• The balanced scorecard
• Environmental cost management
• International Journal of Computer Networks and Communications Security
• Comparative analysis on existing DNS performance measurement mechanisms
• Existing DNS performance measurement mechanisms
• DNS performance measurement
• DNS traffic generation
• Performance measurement system for supply chain using balanced scorecard
• Performance measurement system for supply chain using path analysis
• Performance measurement system
• Cooperative game theory and evolutionary game theory
• Evolutionary game theory
• Cooperative game theory
• Cost management
• Cost systems
• Operational performance measurement
• Strategic performance measurement
• Direct cost variances
• Nonfinancial performance measures
• Investment centers
• Financial performance
• Resource capacity management
• Indirect cost variances
• Productivity analysis
• Partial productivity
• Cost centers
• Profit centers
• Supply chain performance measurement
• Structured content analysis
• Industrial Engineering domain
• Analysis of bibliography
• Essentials of Investments
• Active Management
• The Conventional Theory of Performance Evaluation
• Market Timing
• Performance Appraisal
• Investment performance measurement
• Absolute risk adjusted return
• Segment returns
• Gips compliant performance presentations
• Performance presentation
• Lecture Cost management
• International Conference on Emerging Challenges
• Top management support
• Organizational performance
• Public sector
• Care Landscape
• Promote Standardized
• Measurement Efforts
• Current Measures
• Methodological Issues
• Risk Management Performance
• Risk management performance measurement
• In depth empirical analysis
• Complex construction projects of Finland
• RM and RMPM
• Multidimensional performance measurement system
• Complexity of balancing objectives
• Performance measurement framework
• Research Construct Adopted
• Weights of the indicators
• Lecture Managerial accounting
• Financial statement
• Profitability analysis
• Decentralized organizations
• Accounting principles
• Fundamental accounting principles
• Lecture Fundamental accounting principles
• Cost allocation
• Departmental accounting
• Cost management information
• Financial reporting
• Implementing strategy
• Value chain
• Cost assignment
• Service costing