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Chapter 9 - Effective groups and teams. After reading the material in this chapter, you should be able to: Describe the five stages of Tuckman’s theory of group development; contrast roles and norms, and specify four reasons norms are enforced in organizations; describe four attributes of a team player; explain three ways to build trust and three ways to repair trust;. | Effective Groups and Teams Chapter Nine After reading the material in this chapter, you should be able to: LO9.1 Describe the five stages of Tuckman’s theory of group development. LO9.2 Contrast roles and norms, and specify four reasons norms are enforced in organizations. LO9.3 Describe four attributes of a team player LO9.4 Explain three ways to build trust and three ways to repair trust. LO9.5 Describe self-managed teams and virtual teams. LO9.6 Describe groupthink, and identify at least four of its symptoms. Fundamentals of Group Behavior Group two or more freely interacting people who share collective norms and goals and have a common identity Formal Groups Fulfill Organizational and Individual Functions Tuckman’s Five-Stage Theory of Group Development Group Member Roles Roles expected behaviors for a given position Task roles Enable the group to define, clarify, and pursue a common purpose Maintenance roles Foster supportive and constructive interpersonal . | Effective Groups and Teams Chapter Nine After reading the material in this chapter, you should be able to: LO9.1 Describe the five stages of Tuckman’s theory of group development. LO9.2 Contrast roles and norms, and specify four reasons norms are enforced in organizations. LO9.3 Describe four attributes of a team player LO9.4 Explain three ways to build trust and three ways to repair trust. LO9.5 Describe self-managed teams and virtual teams. LO9.6 Describe groupthink, and identify at least four of its symptoms. Fundamentals of Group Behavior Group two or more freely interacting people who share collective norms and goals and have a common identity Formal Groups Fulfill Organizational and Individual Functions Tuckman’s Five-Stage Theory of Group Development Group Member Roles Roles expected behaviors for a given position Task roles Enable the group to define, clarify, and pursue a common purpose Maintenance roles Foster supportive and constructive interpersonal relationships Keep the group together Task and Maintenance Roles How Norms are Developed Explicit statements by supervisors or co-workers Critical events in the group’s history Primacy Carryover behaviors from past situations Teams Team a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable Task groups that have matured to the performing stage Team Building Team building catchall term for a host of techniques aimed at improving the internal functioning of work groups Team-building workshops strive for greater cooperation, better communication, and less dysfunctional conflict. Three Forms of Trust Contractual trust trust of character Communication trust trust of disclosure Competence trust trust of capability Self-Managed Teams Self-managed teams groups of workers who are given administrative oversight for their task domains. Administrative oversight .
