TAILIEUCHUNG - Lecture Organizational behavior: Key concepts, skills & best practices (5/e): Chapter 12 - Angelo Kinicki, Mel Fugate

Chapter 12 - Communicating in the digital age. After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication; describe the process, personal, physical, and semantic barriers to effective communication; contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness;. | Communicating in the Digital Age Chapter Twelve After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication Describe the process, personal, Physical, and semantic barriers to effective communication Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness Discuss the primary sources of nonverbal communication After reading the material in this chapter, you should be able to: Review the five dominant listening styles and 10 keys to effective listening Discuss the impact of information communication technologies (ICT) on productivity Describe the challenges of managing teleworkers, and the advantages and concerns associated with social media at media Basic Dimensions of the Communication Process Communication the exchange of information between a sender and receiver and the inference (perception) of meaning between the individuals involved .

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Managing people
• Organizational effectiveness
• Communication process
• Interpersonal communication
• Organizational behavior theory
• Organizational culture
• Organizational structure
• Leading organizational change
• The unfreezing stage
• Individual behavior
• Organizational context
• Organizational design
• Management in organizations
• Leadership in organizations
• Internal locus
• Outcomes of stress
• Script schemas
• Person schemas
• Job satisfaction
• Emotional intelligence
• Motivation theories
• Needs theory
• Individual motivation
• Performance management cycle
• Formal teams
• Informal groups
• Team performance
• The team building process
• Decision making
• Moral dilemma
• Conflict in organizations
• Negotiation in organizations