TAILIEUCHUNG - Lecture Operations management (11/e): Chapter 18 - William J. Stevenson

Chapter 18 entitled 'Management of waiting lines' deals with waiting lines which commonly occur in all service systems. Management of queues is governed by a theory what has come to be known as 'queuing theory'. Queuing theory is directly applicable to a wide range of service operations, including call centers, banks, post offices, restaurants, theme parks, telecommunications systems, and traffic management. | Management of Waiting Lines McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: What imbalance does the existence of a waiting line reveal? What causes waiting lines to form, and why is it impossible to eliminate them completely? What metrics are used to help managers analyze waiting lines? What are some psychological approaches to managing lines, and why might a manager want to use them? What very important lesson does the constant service time model provide for managers? 18- Student Slides Queuing theory Mathematical approach to the analysis of waiting lines Applicable to many environments Call centers Banks Post offices Restaurants Theme parks Telecommunications systems Traffic management 18- Student Slides Waiting lines tend to form even when a system is not fully loaded Variability Arrival and service rates are variable Services cannot be completed ahead of time and stored for later use Student Slides 18- .

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Process management
• Management of waiting lines
• Queuing theory
• Managerial implications
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Management of quality
• Supply chain management
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production