TAILIEUCHUNG - Lecture Operations management (11/e): Chapter 9 - William J. Stevenson

Chapter 9 entitled 'Management of quality' covers evolution of quality management, the dimensions of product and service quality, philosophies of several quality "gurus", quality awards and quality certification, total quality management, and quality tools. Successful management of quality requires that managers have insights on various aspects of quality. | Management of Quality McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. You should be able to: Define the term quality as it relates to products and as it relates to services Explain why quality is important and the consequences of poor quality Identify the determinants of quality Distinguish the costs associated with quality Compare the quality awards Discuss the philosophies of quality gurus Describe TQM Give an overview of problem solving Give an overview of process improvement Describe and use various quality tools 9- Student Slides Quality The ability of a product or service to consistently meet or exceed customer expectations For a decade or so, quality was an important focal point in business. After a while, this emphasis began to fade as other concerns took precedence There has been a recent resurgence in attention to quality given recent experiences with the costs and adverse attention associated with highly visible quality .

• Quản trị kinh doanh
• Quality contributors
• Dimensions of product quality
• Operations management
• Lecture Operations management
• Supply chain management
• Process management
• Management of quality
• Ebook Business process management
• Business process management
• Process choreographies
• Properties of business processes
• Business process management architectures
• Business process management methodology
• Business process modelling
• Enterprise systems architectures
• Business process modelling foundation
• Process orchestrations
• Evolution of enterprise systems architectures
• Effective management
• Management roles
• Exploring management
• Lecture Exploring management
• Management process
• Strategic management
• Process selection
• Facility layout
• Project management
• Managerial process
• Lecture Project management
• Managing risk
• Risk management process
• Avoiding risk
• Agile project management
• Applying agile
• Traditional project management
• Quản lý kinh tế
• Kế hoạch quản lý
• Kỹ năng quản lý
• Strategic Management Process
• Quản lý chiến lược
• Competitive advantage
• Process analysis
• Process flowcharting
• Types of processes
• Process performance metrics
• Lecture Software process improvement
• Bài giảng Cải tiến quy trình phần mềm
• Software process improvement
• Performance management
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• Process measurement
• Organization strategy
• Project selection
• Project management structures
• Functional organization of projects
• Project organization
• Modern project management
• Project manager
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• Operations strategy
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• Process focused strategy
• Estimating projects