TAILIEUCHUNG - Lecture Operations management: Chapter 9 - William J. Stevenson

Chapter 9 - Management of quality. In this chapter you should be able to: Discuss the philosophies of quality gurus, define the term quality as it relates to products and as it relates to services, identify the determinants of quality,. | Management of Quality Chapter 9 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Quality Management 1 You should be able to: LO Discuss the philosophies of quality gurus LO Define the term quality as it relates to products and as it relates to services LO Identify the determinants of quality LO Explain why quality is important and the consequences of poor quality LO Distinguish the costs associated with quality LO Discuss the importance of ethics in managing quality LO Compare the quality awards LO Discuss quality certification and its importance LO Describe TQM LO Give an overview of problem solving LO Give an overview of process improvement LO Describe the six sigma methodology LO Describe and use various quality tools Chapter 9: Learning Objectives Walter Shewart “father of statistical quality control” Control charts .

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Management of quality
• Supply chain management
• Quality contributors
• Dimensions of product quality
• Process management
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production