TAILIEUCHUNG - UNIT 5. ONLINE FACILITATION LESSON 6. FACILITATION TASKSNOTE

In order for members of an online community to participate freely, offering their opinions and experiences, they need to trust that the space is safe and that their contributions will be respected. How to build trust in an online discussion? A good set of ground rules will go some way toward making sure that members respect each other’s voices, but more needs to be done by the facilitator to build trust | Information Management Resource Kit Module on Building Electronic Communities and Networks UNIT 5. ONLINE FACILITATION LESSON 6. FACILITATION TASKS NOTE Please note that this PDF version does not have the interactive features offered through the IMARK courseware such as exercises with feedback pop-ups animations etc. We recommend that you take the lesson using the interactive courseware environment and use the PDF version for printing the lesson and to use as a reference after you have completed the course. FAO 2006 5. Online Facilitation - 6. Facilitation tasks - page 1 Objectives At the end of this lesson you will be able to describe in detail what facilitation tasks and related activities are identify daily weekly and monthly tasks required in the facilitation of an online discussion. Introduction Besides support tasks which are more technical and organizational . members subscriptions problems with attachments or bounces etc. there are facilitation tasks which deal with the regulation of the discussion the creation of an encouraging environment and the mediation of conflicts. In this lessons you ll explore the main facilitation tasks 1 building trust 2 encouraging participation 3 maintaining focus and 4 mediating. 5. Online Facilitation - 6. Facilitation tasks - page 2 Building trust In order for members of an online community to participate freely offering their opinions and experiences they need to trust that the space is safe and that their contributions will be respected. How to build trust in an online discussion A good set of ground rules will go some way toward making sure that members respect each other s voices but more needs to be done by the facilitator to build trust. Building trust Another critical aspect to building trust is improving relationships between people. Help people get to know each other both professionally and at least to some extent personally. Encouraging strong relationships 1 get people to introduce themselves and share some .

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