TAILIEUCHUNG - Lecture Operations management: Chapter 4 - William J. Stevenson

Chapter 4 - Product and service design. In this chapter you should be able to: Explain the strategic importance of product and service design, describe what product and service design does, name the key questions of product and service design,. | Product and Service Design Chapter 4 Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. You should be able to: LO Explain the strategic importance of product and service design Describe what product and service design does Name the key questions of product and service design Identify some reasons for design or redesign List some of the main sources of design ideas Discuss the importance of legal, ethical, and sustainability considerations in product and service design Explain the purpose and goal of life cycle assessment Explain the phrase “the 3 Rs” Discuss several key issues in product or service design Discuss the two key issues in service design Name the phases in service design List the characteristics of well-designed service systems List some guidelines for successful service design Chapter 4: .

• Quản trị kinh doanh
• Operations management
• Lecture Operations management
• Management of quality
• Supply chain management
• Service design
• Life cycle assessment
• Process management
• Supply chain
• Scope of operations management
• Decision making
• Ebook Operations management
• Operations performance
• Operations strategy
• Process design
• Fundamentals of operations management
• Quản lý vận hành
• Operations management strategy
• Transformation process
• Lean operations
• Lean system characteristics
• Lean systems
• Production operations management
• Production Management
• Lecture Production operations management
• Business strategy
• Objectives of inventory management
• Inventory management
• Competitive advantage
• Operations consulting
• Business process reengineering
• Stages of operations consulting
• Operations consulting tool kit
• Aggregate sales
• Operations planning
• Operations planning activities
• Aggregate operations plan
• Project management
• Project characteristics
• Supply chain management
• Inventory management
• Disadvantages of inventory
• Modern production